Return, Refund & Exchange Policy

Last updated:  October 13, 2026

At Branded Perfume BD, we want every order to reach you correctly and in good condition. This Return, Refund & Exchange Policy explains what to do if there is a problem with your order and when a replacement, exchange, or refund may be available.

1. When an Order May Be Eligible for Replacement or Exchange

Please contact us as soon as possible if you receive an order with an eligible issue such as:

• the wrong perfume or wrong product was sent;
• the wrong decant size or variant was sent;
• a product is broken or has significant leakage when delivered;
• an item included in your confirmed order is missing; or
• another clear fulfilment error has occurred on our side.

Once we review and verify the issue, we will arrange an appropriate solution. Depending on the circumstances and product availability, this may include a replacement, exchange, or approved refund.

2. What to Do When You Receive the Parcel

To help us resolve delivery issues quickly:

• inspect the parcel while the delivery rider is present whenever practical;
• check the product name, decant size, bottle condition, and number of items;
• do not spray or use a product if you believe the wrong item has been delivered;
• if you notice visible damage, breakage, leakage, or a wrong item, report it immediately; and
• keep the affected product, packaging, and any relevant evidence until the issue is resolved.

If an issue could not reasonably be identified during delivery, please contact us as soon as possible after receiving the parcel and provide clear details of the problem. Photos or video may be requested where they are reasonably needed to verify the issue.

3. Conditions for an Exchange

For a standard exchange to be approved, the item should generally remain unused and in the condition in which it was received, except where the claim itself concerns breakage, leakage, or delivery damage.

If you received the wrong product, please do not spray, test, or otherwise use it before contacting us. Once a fragrance has been used, we may not be able to accept it back unless the issue is one that remains eligible under this policy or applicable law.

4. Fragrance Preference Is Not a Return Reason

Perfume is highly personal. A fragrance may smell different from person to person and may perform differently depending on skin chemistry, weather, application, environment, and individual perception.

For that reason, we do not accept returns, exchanges, or refunds simply because:

• you do not like the scent after receiving or trying it;
• the fragrance smells different from what you expected;
• you changed your mind after the order was delivered; or
• you expected different longevity, projection, or performance based only on personal experience.

We recommend choosing a smaller decant size when trying a fragrance for the first time.

5. Used or Sprayed Perfume Products

For hygiene, product-integrity, and quality-control reasons, perfume decants that have been sprayed or used are generally not returnable based on preference or change of mind.

This does not prevent you from contacting us if you received a wrong item, a damaged product, or another verifiable order issue covered by this policy.

6. About Perfume Decants

A decant is perfume transferred from an authentic original fragrance bottle into a separate atomizer or decant bottle. A Branded Perfume BD decant is therefore not the manufacturer’s original full-bottle packaging, miniature bottle, or factory-sealed retail presentation unless a product page specifically states otherwise.

Decant bottle design, atomizer style, label placement, and packaging may vary by size or over time. These normal packaging differences are not considered product defects as long as the correct fragrance and ordered quantity are supplied.

7. Replacement and Exchange Delivery Cost

If we verify that you received a wrong item, broken product, significant leakage, or another fulfilment error caused by us, an eligible replacement or exchange will be arranged without charging you an additional delivery fee for correcting that issue.

8. Refunds

Where possible, we generally aim to resolve eligible product issues through replacement or exchange. A refund may be offered when a replacement or appropriate exchange is not available, or when we determine that a refund is the appropriate resolution.

If a refund is approved, we will confirm the refund method and expected processing details with you. The time required for the funds to become available may depend on the payment method or financial service involved.

Delivery charges may not be refundable in situations where the order was correctly fulfilled and delivered, unless required by applicable law or specifically approved by us as part of resolving an eligible issue.

9. Order Cancellation Before Dispatch

If you need to cancel or change an order, contact us as early as possible. We will try to help if the order has not yet been processed or handed over for delivery.

Once an order has been packed, dispatched, or transferred to a courier, cancellation or modification may no longer be possible.

10. Items That Are Generally Not Eligible for Return or Refund

Unless required by applicable law or the item has an eligible issue covered above, we generally cannot accept returns or refunds for:

• products used or sprayed after correct delivery;
• change of mind or personal scent preference;
• performance expectations based solely on individual skin chemistry or perception;
• minor cosmetic differences in decant bottles, atomizers, labels, or packaging that do not affect the fragrance supplied;
• damage caused after successful delivery through misuse, improper storage, or handling; or
• orders where the correct product and size were delivered as confirmed.

11. How to Request Support

When contacting us about a return, exchange, refund, or delivery issue, please provide:

• your order number;
• the name of the affected product;
• a clear description of the problem; and
• photos or video if requested and relevant to verifying the issue.

Please do not dispose of the affected product or packaging until we have reviewed the matter.

12. Contact Branded Perfume BD

For return, refund, exchange, or order-support questions, contact us:

• Email: support@brandedperfumebd.com
• Alternative email: info@brandedperfumebd.com
• Phone: +88 01749 095580 / +88 01839 242622
• Contact page: Contact Branded Perfume BD

13. Applicable Consumer Rights

This policy is intended to explain our store procedures and does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.