Privacy Policy

BRANDED PERFUME BD • STORE POLICY

How we collect, use, protect and share information when you shop with Branded Perfume BD.

Last updated:  October 13, 2026

This Privacy Policy explains how Branded Perfume BD (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit brandedperfumebd.com, place an order, contact us, sign up for updates, or otherwise interact with our services.

Branded Perfume BD operates in Bangladesh and uses Shopify to power its online store. By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

  • Contact information: your name, phone number, email address, billing address, shipping address, and other contact details you provide.
  • Order information: products ordered, selected sizes or variants, order value, delivery details, payment status, order notes, returns, exchanges, and customer service history.
  • Account information: if you create an account, information associated with that account such as your name, email address, saved addresses, and order history.
  • Payment information: payment-related information needed to complete a transaction. Payment processing may be handled by Shopify, payment gateways, banks, mobile financial services, or other payment service providers. We do not necessarily receive or store full payment credentials.
  • Device and usage information: IP address, browser type, device information, pages viewed, referring pages, interactions with the website, and similar technical information collected through cookies, pixels, logs, or comparable technologies.
  • Communications: information you provide when you contact us by website form, email, phone, social media, messaging service, or another support channel.
  • Marketing preferences: whether you have chosen to receive promotional messages, email updates, or similar communications.

2. How We Collect Information

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe, contact us, or submit a form;
  • automatically when you browse or interact with our website;
  • from Shopify and other service providers that help us operate the store;
  • from payment, delivery, analytics, advertising, or customer-support providers where applicable; and
  • from social media or other platforms when you choose to interact with us through those services.

3. How We Use Personal Information

We may use personal information to:

  • process, confirm, fulfil, deliver, and manage orders;
  • communicate about orders, delivery, payments, returns, refunds, exchanges, or customer support;
  • provide fragrance recommendations, product information, and assistance when requested;
  • operate, maintain, secure, troubleshoot, and improve our website and services;
  • detect or prevent fraud, misuse, unauthorized activity, or security incidents;
  • maintain business, tax, accounting, and transaction records;
  • send marketing or promotional communications where you have requested them or where permitted by applicable law;
  • measure website performance, customer engagement, and marketing effectiveness; and
  • comply with legal, regulatory, contractual, or dispute-resolution obligations.

4. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to remember preferences, keep the website functioning, understand website usage, support analytics, help prevent fraud, and, where enabled, measure or personalize marketing.

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality, account features, cart behaviour, or checkout-related services.

5. Shopify and Other Service Providers

Our online store is powered by Shopify. Shopify processes certain personal information to provide ecommerce, hosting, checkout, security, analytics, and related services. Shopify may process information in accordance with its own privacy practices.

We may also share information with service providers when reasonably necessary to operate our business, including:

  • payment processors and payment service providers;
  • courier, logistics, and delivery partners;
  • website hosting, ecommerce, security, and technical service providers;
  • email, messaging, customer-support, and communication providers;
  • analytics, advertising, and marketing providers where those services are enabled; and
  • professional advisers, regulators, law-enforcement bodies, courts, or government authorities where disclosure is legally required or reasonably necessary.

We do not disclose personal information to third parties simply for unrelated purposes. Where third-party services are used, those providers may process information under their own terms and privacy policies.

6. Advertising and Marketing

If you subscribe to marketing communications, interact with our advertisements, or consent to relevant cookies or technologies, we may use information to show, measure, or improve promotional content.

You can unsubscribe from promotional emails using the unsubscribe option in the message. You may also contact us to request that we stop sending marketing communications. Transactional messages relating to an order or customer-service request may still be sent when necessary.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute handling, and legal or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it is held.

8. Data Security

We use reasonable administrative, technical, and operational measures intended to protect personal information. However, no method of transmission over the internet, electronic storage, or digital communication can be guaranteed to be completely secure.

You are responsible for protecting any account password or login information associated with your use of the website.

9. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have the right to request access to, correction of, deletion of, or information about certain personal data we hold about you. You may also have choices regarding marketing communications and cookies.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before completing certain requests, and we may retain information where required or permitted by law.

10. International Processing

Because Shopify and some service providers may operate internationally, personal information may be processed or stored outside Bangladesh. Where this occurs, the information may be subject to the laws of the jurisdiction in which it is processed.

11. Children’s Privacy

Our website and services are intended for general ecommerce customers and are not directed specifically to children. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information improperly, please contact us.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social networks, payment services, map services, or other external platforms. We are not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing the privacy policy of any third-party service you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or a privacy-related request, you can contact Branded Perfume BD: