We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

  • You may return unused, unopened items in their original packaging within 7 days of delivery.
  • To be eligible for a return, the item must be in the same condition as when you received it — unopened, unused, and in the original packaging.
  • Items that have been opened, used, or tampered with will not be eligible for return.
  • To initiate a return, please contact our customer support team with your order number and reason for return.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (wrong item or damaged product).

Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us immediately upon receiving the product.

Non-Returnable Items

  • Opened perfume bottles
  • Items without original packaging
  • Clearance or sale items (unless defective)

Need Help?

If you have any questions about returns or refunds, feel free to reach out to our support team at [support@brandedperfumebd.com] or via our Contact Us page. We’re always here to help!